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Website Terms and Conditions
Effective Date: 2025
 Website: https://www.lumamassage.co.uk
Business Name: Luma Massage
 
1. Acceptance of Terms
By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use the website or services.
 
2. Services Provided
Luma Massage provides professional, one-to-one outcall massage services across London, including stress relief, tantric, hot stone, and other specialised treatments. All services are intended for therapeutic and holistic wellbeing only.
 
3. Eligibility
You must be at least 18 years old to use this site or book a service. By booking, you confirm that you are legally capable of entering into binding agreements and that all information you provide is true and accurate.
 
4. Bookings and Payments

  • Bookings can be made via WhatsApp or phone using the number listed on the website.
     

  • Advance notice is required. Same-day appointments may not always be available.
     

  • A deposit may be requested for confirmation of the appointment.
     

  • Full payment is due at the start of the session via cash or other approved method.
     

 
5. Cancellation Policy

  • Cancellations must be made at least 24 hours before the scheduled appointment.
     

  • Cancellations with less than 24 hours’ notice may incur a cancellation fee or result in loss of deposit.
     

  • No-shows may be refused future bookings.
     

 
6. Client Conduct

  • Respectful and appropriate behaviour is mandatory at all times.
     

  • Any misconduct, inappropriate requests, or unsafe behaviour will result in immediate termination of the session without refund and may be reported.
     

  • Luma reserves the right to refuse service to anyone at her sole discretion.
     

 
7. Health & Safety

  • You are responsible for informing Luma in advance of any health conditions, injuries, or allergies.
     

  • Luma is not a medical professional and her services do not replace medical or psychological care.
     

  • If you are unwell or have symptoms of illness, please reschedule your appointment.
     

 
8. Liability Disclaimer

  • Luma Massage is not liable for any injuries, adverse reactions, or damages resulting from the massage session unless caused by gross negligence.
     

  • Use of this website and services is at your own risk.
     

 
9. Privacy

  • All client information is kept strictly confidential.
     

  • No personal data is shared with third parties except where required by law.
     

  • See the Privacy Policy for full details.
     

 
10. Website Content

  • All text, images, and media on this website are the property of Luma Massage and may not be copied, used, or reproduced without written permission.
     

  • Content is for informational and promotional use only and may be updated at any time.
     

 
11. Changes to Terms
Luma Massage reserves the right to update these Terms and Conditions at any time. Continued use of the website after changes are posted constitutes your acceptance of the revised terms.
 
12. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales.
 
13. Contact
For any questions or concerns, please contact:
Contact Via WhatsApp, SMS or email using the contact form on the website
 07931 912 666
🌐 https://www.lumamassage.co.uk
If you want to know more about our 

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